Contact Swap-BNB.org

Exchange and Order Support

For questions about an exchange, order status, deposit, payout, amount, route or network, contact:

To help us identify an order without unnecessary back-and-forth, include the information that is relevant to the issue:

• order ID;
• deposit transaction hash or transaction reference, if available;
• cryptocurrency and network sent;
• cryptocurrency and network expected for payout;
• destination address if the issue concerns the payout;
• a short description of what happened.

Do not send a seed phrase, private key, wallet password or other wallet recovery credentials. Swap-BNB.org Support does not need those credentials to investigate an exchange.

Privacy Requests

For questions about personal information, data handling or a privacy request, contact:

Please describe the request clearly and provide enough context for us to identify the relevant support interaction or order information where applicable. Do not send additional identity documents unless they are specifically required for a valid request and you have been given an appropriate way to provide them.

See the Privacy Policy for information about exchange, support, technical and compliance-related data.

Compliance and AML Matters

For compliance questions or information relating to an AML review, contact:

The standard eligible crypto-to-crypto flow does not begin with routine KYC. Exceptional risk-triggered review may require additional information for a specific order. If you are contacting us about such a review, include the order ID and follow the instructions provided for that case.

See the AML Policy for the service's risk-based approach.

Security Reports

To report a suspected security issue involving Swap-BNB.org, contact:

Include a clear description of the issue, the affected page or function and reproducible details when possible. Avoid sending private keys, seed phrases, passwords or unnecessary personal information in a security report.

Before Contacting Support About a BNB Transfer

For a BNB-related wallet issue, first verify:

1. 1

   the BNB amount shown in the order;

2. 2

   the deposit network used for the transaction;

3. 3

   the destination asset and payout network;

4. 4

   the destination address copied from the wallet;

5. 5

   the blockchain transaction status.

If you are unsure whether a wallet supports the intended BNB network, see Which Wallets Support BNB?.

Service Contact Summary

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