Privacy Policy

This Privacy Policy explains how Swap-BNB.org handles information connected with crypto-to-crypto exchange orders, website use, support requests, security matters and exceptional compliance reviews.

Swap-BNB.org is an online crypto exchange service. The standard exchange flow does not require users to create a permanent trading account. However, some information is necessary to create, process and support an exchange.

Blockchain puzzle-piece graphic with a highlighted gold piece

Information We Process

The information associated with an exchange depends on the order and how the service is used.

Exchange and Transaction Information

When an order is created, information related to the exchange may include:

  • order ID;
  • cryptocurrency and amount being sent;
  • selected receiving cryptocurrency;
  • deposit and payout networks;
  • destination wallet address;
  • deposit address associated with the order;
  • transaction hashes or blockchain references;
  • quoted and estimated receive amounts;
  • order status and processing information;
  • timestamps associated with the order.

Blockchain transactions are recorded on public blockchain networks. Information published on a blockchain may remain publicly accessible independently of Swap-BNB.org.

Hand holding a phone showing a Bitcoin trading app next to various cryptocurrency coins

Support Information

If you contact support, we may process the information included in your message, such as:

  • email address;
  • order ID;
  • transaction reference;
  • wallet address relevant to the issue;
  • description of the problem;
  • files or screenshots you choose to provide.

Users should not send seed phrases, private keys, wallet passwords or recovery credentials. Swap-BNB.org does not require those credentials to investigate or complete a normal exchange.

Technical and Security Information

Standard technical information may be processed when the website or exchange system is accessed. This can include information necessary for:

  • website operation;
  • error diagnosis;
  • abuse prevention;
  • security monitoring;
  • protecting orders and service infrastructure;
  • investigating suspicious activity.

Such information may include IP address, browser or device information, request timestamps and technical logs where these are generated by the service infrastructure.

Bitcoin coin embedded in a computer motherboard

Compliance Information

The standard eligible exchange flow does not begin with routine KYC.

If a specific order triggers exceptional AML, sanctions, fraud or other risk-related checks, additional information may be requested for the purpose of reviewing that order.

Any information supplied for such a review is handled separately from the normal exchange flow and is used for the relevant compliance and risk-control purpose.

For more information, see the AML Policy.

How We Use Information

Information processed through Swap-BNB.org may be used to:

  • create and process exchange orders;
  • calculate and display order information;
  • send the selected cryptocurrency to the destination wallet;
  • identify deposits and payouts;
  • track order status;
  • respond to support requests;
  • investigate failed, delayed or incorrect transfers;
  • prevent fraud, abuse and unauthorized activity;
  • perform exceptional compliance or AML review where required;
  • maintain website and service security;
  • diagnose technical problems;
  • maintain operational records where necessary.

We do not require users to create a permanent trading profile simply to complete a standard eligible c